Employer

About the Role

We are seeking a dynamic, experienced, and results-oriented Pharmacy General Manager to provide strategic and operational leadership across the company’s pharmacy outlets, stores, and related business operations.

The successful candidate will be responsible for driving operational efficiency, business growth, staff performance, inventory control, customer service, and commercial profitability.

The General Manager will serve as the key link between professional pharmacy operations and business performance, ensuring that the organization delivers excellent customer service while achieving its financial and strategic objectives.

Key Responsibilities

1. Operational Leadership

Oversee the day-to-day administrative and operational activities across all retail pharmacy outlets and warehouse/storage facilities.
Ensure effective coordination between procurement, logistics, pharmacy operations, sales, and customer service.
Establish and maintain efficient operational processes across all business locations.
Monitor outlet performance and ensure compliance with company policies, procedures, and operational standards.
Identify operational challenges and implement practical solutions to improve efficiency and service delivery.
2. Supply Chain & Inventory Management

Coordinate effective inventory management across all outlets and stores.
Ensure regular, accurate, and properly documented stock-taking and reconciliation.
Monitor fast-moving products to minimize stock-outs and maintain product availability.
Develop strategies to minimize losses resulting from expired, damaged, missing, or slow-moving products.
Coordinate with procurement and logistics teams to ensure timely replenishment of stock.
Monitor stock movement and investigate significant inventory variances.
3. Staff Management & Performance

Lead recruitment, onboarding, staff scheduling, training, and performance management across the organization.
Supervise pharmacists, pharmacy technicians, sales assistants, cashiers, outlet managers, and administrative personnel.
Establish clear performance targets and hold relevant managers and employees accountable for results.
Conduct regular performance reviews and identify training and development needs.
Promote professionalism, teamwork, discipline, accountability, and excellent customer service.
Ensure appropriate staffing levels across outlets and business units.
4. Business Growth & Commercial Development

Analyze sales trends, customer behaviour, product performance, and market opportunities.
Develop strategies to increase sales, customer retention, profitability, and market share.
Identify opportunities for introducing new product lines, services, partnerships, and business locations.
Develop and coordinate appropriate marketing, promotional, and community outreach initiatives.
Monitor the effectiveness of business-development strategies and recommend improvements.
Identify opportunities for expansion and support feasibility assessments for potential new outlets.
5. Financial & Budget Management

Work closely with the Accountant to develop and monitor operational budgets.
Ensure purchasing and operational decisions are aligned with approved budgets and corporate cash flow.
Monitor operating expenses and identify opportunities for cost optimization.
Review sales, expenditure, inventory, and profitability reports.
Ensure business decisions balance operational needs with financial sustainability.
6. Cross-Department Coordination

Coordinate activities between pharmacy operations, procurement, logistics, finance, human resources, sales, and administration.
Ensure departments work collaboratively toward organizational objectives.
Facilitate effective communication between outlet managers and senior management.
Identify interdepartmental challenges and drive timely resolution.
7. Management Reporting & Strategic Support

Prepare regular reports on sales, operations, inventory, staffing, customer service, and business performance.
Present operational and commercial performance updates to senior management and the Board of Directors.
Provide data-driven recommendations to support strategic decision-making.
Translate the company’s strategic objectives into measurable operational targets.
Qualifications & Requirements

Bachelor’s degree in Business Administration, Pharmacy, Management, Economics, Accounting, or a related field.
A Master’s degree or relevant professional qualification will be an added advantage.
Minimum of 5 years’ relevant management experience, preferably in pharmacy, healthcare, retail, FMCG, or a multi-outlet business environment.
Proven experience in operations management, inventory control, staff management, sales, and business development.
Strong commercial awareness and understanding of retail business operations.
Demonstrated ability to manage teams and achieve measurable performance targets.
Excellent leadership, communication, negotiation, analytical, and problem-solving skills.
Strong financial and budget-management awareness.
Proficiency in Microsoft Office and relevant business management systems.
Ability to work under pressure and manage multiple priorities effectively.
Key Performance Expectations

The successful candidate will be expected to contribute to measurable improvements in:

Revenue and sales growth
Inventory accuracy and availability
Reduction of stock losses and expired products
Staff productivity and accountability
Customer satisfaction and retention
Operational efficiency
Cost control and profitability
Business expansion and market development
Ideal Candidate

We are looking for a strategic thinker, strong people leader, and hands-on business manager who can effectively manage people, processes, inventory, finances, and commercial activities.

The ideal candidate must be results-driven, commercially aware, accountable, analytical, proactive, and capable of leading a growing pharmacy business toward sustainable profitability and expansion.