Employer

About the Role

We are seeking a responsible, caring, professional, and hardworking Auxiliary Nurse to support the Pharmacist and pharmacy team in the day-to-day delivery of quality customer and patient care.

The successful candidate will assist with basic patient support, routine health checks, customer service, pharmacy operations, and administrative activities while working under the supervision and direction of the Pharmacist and other authorized healthcare professionals.

The ideal candidate should be compassionate, attentive to detail, well-organized, and able to interact professionally with patients and customers.

Key Responsibilities

1. Patient Support & Basic Care

Welcome and attend to patients and customers professionally and courteously.
Assist with basic patient observations and routine health checks as directed by the Pharmacist.
Take and record vital signs such as blood pressure, pulse, temperature, and blood glucose, where appropriately trained and authorized.
Assist patients with basic enquiries and direct clinical questions to the Pharmacist or appropriate healthcare professional.
Maintain patient privacy, dignity, and confidentiality at all times.
2. Support to the Pharmacist

Assist the Pharmacist with day-to-day pharmacy operations.
Support the preparation and organization of prescriptions and pharmacy-related documentation as directed.
Help maintain an orderly and efficient workflow within the pharmacy.
Refer medication-related questions, complaints, adverse reactions, and clinical concerns to the Pharmacist.
Ensure that professional pharmacy decisions and medication dispensing remain under the responsibility of the Pharmacist.
3. Customer Service

Provide friendly, respectful, and professional service to customers.
Assist customers with locating approved products and provide general non-clinical information within the scope of the role.
Escalate requests for medical or pharmaceutical advice to the Pharmacist.
Handle customer concerns professionally and report unresolved issues to the appropriate supervisor.
4. Pharmacy & Stock Support

Assist with receiving, arranging, labeling, and organizing pharmaceutical and healthcare products.
Help maintain clean, organized, and hygienic storage and work areas.
Assist with stock checks and report low-stock, damaged, or expired products to the Pharmacist or Inventory Officer.
Support proper stock rotation and storage procedures.
Ensure products are handled carefully and according to established procedures.
5. Records & Documentation

Accurately record routine patient observations and other information as required.
Assist with maintaining pharmacy records and administrative documentation.
Maintain confidentiality of patient and company information.
Report unusual incidents, patient concerns, stock discrepancies, or safety issues promptly.
6. Hygiene, Safety & Compliance

Maintain high standards of personal hygiene and cleanliness within the workplace.
Follow established infection prevention, health, safety, and workplace procedures.
Handle healthcare materials and equipment responsibly.
Comply with company policies and instructions from the Pharmacist and management.
Support a safe, professional, and patient-friendly pharmacy environment.
Qualifications & Requirements

Must possess a recognized Auxiliary Nursing qualification/certificate from an appropriate training institution.
Relevant experience in a pharmacy, hospital, clinic, healthcare centre, or similar environment is an advantage.
Basic knowledge of patient care and routine vital-sign monitoring.
Good communication and interpersonal skills.
Ability to work effectively under the supervision of a Pharmacist or other healthcare professional.
Good organizational skills and attention to detail.
Compassionate, respectful, trustworthy, and patient-focused.
Ability to maintain confidentiality and demonstrate professional conduct.
Basic computer literacy will be an advantage.
Key Competencies

The ideal candidate should demonstrate:

Patient Care & Compassion
Professionalism & Integrity
Good Communication Skills
Attention to Detail
Teamwork
Customer Service
Basic Clinical Support Skills
Confidentiality
Reliability & Accountability
Important Scope of the Role

The Auxiliary Nurse will assist the Pharmacist and support pharmacy operations. The position does not replace the professional responsibilities of a Pharmacist. Prescription assessment, professional pharmaceutical advice, diagnosis, and authorization of medication-related decisions must be handled by the appropriately qualified and authorized professional.